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Refund Policy


We at K&M BARBERS LTD accept all types of Visa, Mastercard & Amex Cards.




You have a right to cancel your appointment and therefore your order before a visit takes place and be provided with a full refund.

As the appointment, by its very nature cannot be sent back then no refunds will be provided once the appointment has taken place.

This does not affect your statutory rights.

In order to cancel your appointment please call our Bookings Team on 01343 543147 and/or email


How long does a refund take?


When you cancel, we will refund your account as soon as we’ve processed your cancellation, although this can take up to 10 working days to show in your bank or credit account. Alternative Payment Methods can take longer. When a payment has reached the REFUNDED (or REFUNDED_BY_MERCHANT) status it indicates that the issuer is processing the refund and the customer will receive it.


What if my card is refused?


Cards are not refused by our organisation but by your bank or card issuer. There could be many reason this may happen and we suggest you contact your card issuer in the first instance if you have a problem with your payment being declined.


Can I have a receipt?


Yes. You will receive a confirmation of your payment on your screen after you make the payment. This will display on your unique transaction number. You will also receive an email confirming the payment has been successful.


I’ve paid the wrong amount – can I have a refund?


Yes. Mistakes can happen. If you have overpaid your account, contact our customer services team on

01343 543147

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